Technical Project Manager

Responsibilities & Duties

Role Overview

The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technical projects on time, within scope, and within budget. This role requires a technically proficient project manager with strong Agile delivery experience who can effectively coordinate engineers, developers, field services teams, and third-party partners. The ideal candidate can lead projects using a primarily Agile/sprint-based delivery model, translating technical requirements into actionable plans, managing risks, and ensuring high-quality outcomes—while possessing sufficient technical understanding to engage credibly with technical teams and customers.

Core Responsibilities

  • Project Planning & Execution: Define project scope, objectives, and deliverables in alignment with contractual requirements and business goals. Develop detailed project plans, schedules, and communication plans. Lead internal and external kickoff meetings and manage execution from initiation through closeout—ensuring delivery on time, within budget, and to defined quality standards.
  • Agile / Sprint-Based Delivery: Lead projects using Agile methodologies with a strong emphasis on sprint-based execution. Facilitate sprint planning, standups, sprint reviews, and retrospectives. Maintain and manage project backlogs, track sprint commitments, velocity, and delivery progress. Identify and remove blockers and adapt Agile practices pragmatically for infrastructure, field services, and hybrid delivery models.
  • Technical & Cross-Functional Coordination: Serve as the primary coordination point between customers, engineers, developers, field services, vendors, and internal teams. Translate technical requirements and designs into executable tasks and sprint deliverables. Partner with Network Engineers, Developers, and Field Services teams to validate feasibility, dependencies, and sequencing. Review technical documentation, implementation plans, and diagrams for scope alignment.
  • Team & Stakeholder Management: Coordinate internal and external resources required to meet project objectives. Schedule and facilitate weekly customer calls and ad hoc meetings. Capture meeting notes, document action items with accountable owners, and confirm completion of weekly deliverables prior to customer meetings. Coach and motivate project team members and contractors to drive accountability.
  • Risk, Issue & Escalation Management: Identify, assess, and manage project risks and dependencies. Resolve issues and conflicts within the project team. Escalate risks and issues in accordance with SimpliMeta's Interdepartmental Escalation Process and proactively address customer-impacting risks before they escalate.
  • Quality Assurance & Continuous Improvement: Define and communicate project success criteria. Conduct project closeout activities and post-project reviews. Document lessons learned and contribute to continuous improvement of PMO processes and best practices.
  • Zoho Projects Management: Convert contractual deliverables into structured projects, task lists, and tasks within Zoho Projects. Assign task ownership and due dates to responsible parties and track task progress and dependencies through completion.
  • Engineer Evaluation: Complete post-project engineer evaluations using Zoho surveys. Provide objective feedback to support performance management and resource planning.
  • Bring new perspectives that challenge assumptions and add original thinking.
  • Ensure approaches align with organizational goals before execution.

Technical Requirements

1. Agile & Project Delivery (The Foundation)

  • Sprint Mastery: Deep experience with sprint planning, backlog management, velocity tracking, and Agile delivery metrics. You know how to run ceremonies that actually move projects forward, not just check a box.
  • Hybrid Delivery Models: Ability to adapt Agile practices for infrastructure, field services, and projects that blend remote engineering with on-site execution.
  • Project Lifecycle Management: Proven ability to manage complex projects end-to-end—from kickoff through closeout—across multiple concurrent engagements in a Professional Services environment.

2. Technical Acumen (The Bridge)

  • Infrastructure & Networking Literacy: Sufficient understanding of networking, systems, and software to translate technical requirements into executable tasks without being a hands-on engineer.
  • Documentation Review: Ability to review technical documentation, implementation plans, and architectural diagrams for scope alignment and feasibility.
  • Cross-Domain Coordination: Experience partnering with Network Engineers, Software Developers, HVAC technicians, Field Services teams, and third-party vendors to validate dependencies and sequencing.

3. Tooling & Stakeholder Management (The System)

  • Zoho Projects Proficiency: Proven experience structuring and managing projects within Zoho Projects—creating task lists, assigning ownership, tracking dependencies, and reporting on progress.
  • Customer-Facing Communication: Strong written and verbal communication skills for managing weekly customer calls, meeting notes, action items, and escalation documentation.
  • Risk & Escalation Discipline: Experience identifying, assessing, and proactively managing project risks, with clear escalation protocols for customer-impacting issues.

Performance Metrics

  • Experience: 5–7+ years of Project Management experience in technical, IT, or professional services environments.
  • Delivery Track Record: Demonstrated experience managing technical projects involving infrastructure, networking, software, or field deployments.
  • Agile Expertise: Proven experience delivering projects using Agile / Scrum methodologies.
  • Tools: Zoho Projects (required).
  • Time Zone: Ability to work on EST time zone.

Performance Metrics

  • Certified ScrumMaster (CSM) or equivalent Agile certification
  • PMI-ACP
  • PMP (or working toward PMP)
  • ITIL Foundation
Technical Project Manager