Enablement Specialist
Responsibilities & Duties
Key Responsibilities:
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Manage client-facing communications, including newsletters, announcements, and ad hoc communications.
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Partner with the marketing team to develop and execute marketing content strategies aligned with customer enablement goals.
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Create visually appealing content, including graphics, videos, and interactive materials, to support customer self-service learning.
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Collaborate with internal stakeholders to gather feedback and insights to continuously improve customer communication and content.
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Develop and maintain customer community content, fostering engagement and knowledge-sharing among customers.
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Monitor customer engagement metrics and feedback to measure the effectiveness of communications and content initiatives.
Requirements:
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Bachelor’s degree/ Diploma in marketing or a business-related field.
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1-2 years of experience in a communications or marketing role, preferably in a customer- facing environment.
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Excellent written and verbal communication skills, with a keen eye for detail and accuracy.
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Strong aptitude for marketing content creation, including graphic design and multimedia production.
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Experience with customer communication tools and platforms (e.g., email marketing software, community forums).
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Ability to work independently and collaboratively in a fast-paced environment.
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Advanced proficiency in written English language.
Preferred Skills:
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Proficiency in graphic design tools such as Adobe Creative Suite or Canva.
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Familiarity with customer success and enablement principles.
